PRIVACY POLICY

Licensee Solutions Pty Ltd (trading as AML Trainer)
Last Updated: January 2026

Licensee Solutions Pty Ltd (ACN/ABN if applicable) trading as AML Trainer (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, online training platform, and services.

We operate in Western Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (to the extent they apply to us).

1. What personal information we collect

We may collect the following types of personal information:

  • Identity and contact details: name, email address, phone number, job title, employer/business name.
  • Account and login details: username, password (stored in encrypted/hashed form where applicable).
  • Training and assessment records: courses purchased, course progress, time spent viewing, assessment attempts and results (including scores), certificates issued, CPD completion records.
  • Payment and transaction information: purchase details, invoices/receipts. (We typically do not store full card details; these are handled by our payment provider.)
  • Technical and usage data: IP address, device and browser type, pages visited, approximate location, access times, referral URLs, cookies and similar tracking technologies.
  • Communications: enquiries, support requests, feedback, survey responses, and other communications with us.

We generally do not collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary and you consent (or another lawful exception applies).

2. How we collect personal information

We collect personal information in various ways, including when you:

  • purchase training, create an account, or enrol in a course
  • complete an assessment/test or request a certificate/CPD record
  • contact us by email/phone or submit a form
  • use our website or training platform (including via cookies and analytics)
  • interact with our emails or marketing communications (where enabled)

Where reasonable and practicable, we collect personal information directly from you. In some cases, we may collect it from a third party (e.g., your employer purchasing training for you), or from service providers that support our platform.

3. Why we collect, use, and hold personal information

We collect, use, and hold personal information to:

  • provide access to purchased training content and manage your account
  • deliver courses, track progress and engagement (including minimum viewing time where relevant)
  • administer tests/assessments and issue certificates/CPD records
  • process payments and manage billing, refunds (if applicable), and fraud prevention
  • provide customer support and respond to enquiries
  • improve our website, platform, content, and user experience
  • send important service messages (e.g., access changes, platform updates)
  • send marketing communications (where permitted—see section 8)
  • comply with legal and regulatory obligations and enforce our Terms and Conditions

4. Legal bases / consent (practical summary)

Where required, we will seek your consent (e.g., for certain marketing). Otherwise, we generally process information because it is:

  • necessary to provide the services you request (e.g., access to training and certification), and/or
  • required or authorised by law, and/or
  • necessary for our legitimate business activities (such as maintaining platform security and improving our services), provided this does not override your rights.

5. Disclosure of personal information (who we share it with)

We may disclose personal information to:

  • platform and IT providers (hosting, learning management systems, software tools)
  • payment processors and financial service providers (to process transactions)
  • email and communications providers (to send course/admin emails)
  • analytics and security providers (to understand usage and protect against fraud/attacks)
  • professional advisers (lawyers, accountants, auditors) as needed
  • regulators, courts, law enforcement where required or authorised by law
  • a purchaser of our business (or proposed purchaser) as part of a sale, merger, or restructure

We do not sell your personal information.

6. Overseas disclosures

Some of our third-party service providers (e.g., cloud hosting, analytics, email platforms) may store or process personal information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles personal information in a way that is consistent with the Australian Privacy Principles (for example, through contractual protections and vendor due diligence), unless an exception applies.

7. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:

  • access controls and authentication
  • encryption in transit (e.g., HTTPS) and, where appropriate, at rest
  • secure hosting and monitoring
  • staff training and confidentiality obligations

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised access.

8. Direct marketing

We may send you marketing communications about training, updates, or offers where:

  • we have new course or other courses we think you would enjoy, or
  • it is permitted by law.

You can opt out at any time by using the unsubscribe link (where available) or contacting us. Even if you opt out of marketing, we may still send you service-related messages (e.g., purchase confirmations, password resets, important platform notices).

9. Cookies and analytics

We may use cookies and similar technologies to:

  • operate and improve our website and platform
  • remember preferences
  • understand how users engage with our content
  • support security and performance

You can usually manage cookies through your browser settings. Disabling cookies may affect website/platform functionality.

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

We will respond within a reasonable time and may need to verify your identity before processing requests. In some situations, we may refuse access as permitted by law (and will explain why).

11. Data retention

We keep personal information only for as long as necessary to:

  • provide training access and support
  • maintain training, assessment, certificate and CPD records
  • comply with legal, tax, and accounting obligations
  • resolve disputes and enforce our agreements

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

12. Children

Our services are intended for adults and professional users. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to remove it.

13. Complaints

If you have a privacy complaint, please contact us using the details below. We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website/platform. The updated policy will apply from the date it is published.

15. Contact us

Licensee Solutions Pty Ltd (trading as AML Trainer)

Email: [email protected]

Phone: 08 9381 6187

Address: 45 Ventnor Avenue, West Perth, Western Australia 6005